At VeeVenus, we are committed to delivering your IT services in a timely and efficient manner. Please read through our Shipping and Delivery policy to understand our processes, delivery timelines, and any related conditions.
1. Delivery of Digital Services
- Service Delivery Method:
- All our IT services, such as software solutions, digital products, or custom-built IT solutions, are delivered digitally. Once the service is completed or the product is ready, it will be made available to you via email, downloadable link, or through our client portal.
- Service Completion Timeframe:
- The time required for delivering digital services depends on the nature of the project. Typically, standard services will be delivered within [X] business days from the order date, whereas custom development projects may require more time, which will be communicated beforehand.
- Delivery time for each service is provided during the initial consultation or agreement phase and is dependent on the scope of work.
- Notification:
- Once your service is ready, you will receive an email notification with instructions on how to access or download your service. The delivery will be completed once you have successfully accessed the provided service or received confirmation from us.
2. Delivery of Physical Products (if applicable)
- Shipping Method:
- If you purchase any physical product from VeeVenus (such as hardware or IT equipment), it will be shipped using reliable third-party courier services. The delivery method will depend on your location and the size/weight of the product.
- Processing Time:
- Orders for physical products will be processed within [X] business days of receiving your payment. You will receive an email confirming your order and estimated shipping date.
- Shipping Time:
- Standard shipping usually takes [X] to [Y] business days, depending on the destination. For international shipments, the shipping time may vary, and additional customs processing might affect the delivery time.
- Shipping Charges:
- Shipping charges for physical products will be calculated at checkout based on your location and the weight of the item(s). These charges will be visible before you finalize your purchase.
3. Delivery Delays
- Delays in Digital Service Delivery:
- While we make every effort to deliver services as quickly as possible, delays may occur due to unforeseen technical issues or complexities in the project. If a delay is expected, you will be informed immediately and provided with a revised delivery timeline.
- Delays in Physical Product Delivery:
- Delivery times may be impacted by factors beyond our control, such as weather conditions, courier service delays, or customs clearance for international orders. We will notify you of any such delays as soon as we become aware.
4. Tracking Information
- For Physical Products:
- Once your physical product has been shipped, you will receive tracking information via email to monitor the progress of your shipment. You can track the delivery status through the courier’s website or contact our support team if you encounter any issues.
- For Digital Services:
- Tracking is not applicable for digital services, but you will receive an email confirmation once the service is delivered. You can always reach out to our support team for any queries related to the service.
5. Service Availability
- Global Delivery:
- We provide digital services to clients worldwide. Physical product shipments are available to selected locations. If your location is not covered, please contact our support team for further assistance.
- Unavailable Services:
- In case of any service or product unavailability, we will notify you immediately and suggest suitable alternatives, if applicable. If no alternatives are available, you will be offered a full refund.
6. Customer Responsibility
- Accessing Digital Services:
- You are responsible for ensuring that you can access the digital service once it has been delivered. Please check your email regularly for access instructions, and ensure your email address is correct in our records.
- Receiving Physical Products:
- It is your responsibility to provide accurate shipping details. VeeVenus is not responsible for delays or issues caused by incorrect or incomplete shipping information.
7. Contact Information
- If you have any questions or concerns about the delivery of your IT services, digital products, or physical products, please feel free to contact our customer support team:
- Email: veevenus.tech@gmail.com
- Phone: 8077024901
- Business Hours: [Your business hours, e.g., Monday to Friday, 9 AM – 6 PM]
Note: This policy is subject to change. We will notify you of any significant changes to our shipping or delivery processes.